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Privacy Policy

Terapix Privacy Policy

Last Updated: 12/12/2025

This Privacy Policy explains how Terapix, LLC (“Terapix,” “we,” “us,” or “our”), as the Data Controller, collects, uses, shares, and protects your Personal Data when you interact with our website and online psychological services (the “Services”).

We process Personal Data in a lawful, fair, and transparent manner in accordance with the General Data Protection Regulation (GDPR), the ePrivacy Directive, and applicable data protection laws.

1. Who We Are (Data Controller)

Data Controller:
Terapix, LLC (Doing Business As: Terapix)
Registered Address: 82 Wendell Ave. Pittsfield, MA. 01201
Privacy Contact Email: hola@terapixonline.com

Data Protection Officer (DPO):
Terapix Privacy & Compliance Team
Email: privacy@terapixonline.com

2. Data We Collect

We process the following categories of Personal Data:

A. Personal Data Provided by You

  • Name

  • Email

  • Phone Number

  • Professional Information (if contacting us for business)

  • Information contained in RFPs, forms, or demo requests

  • Communication history (emails, chat, support tickets)

B. Automatically Collected Data

Collected through cookies, server logs, and similar technologies:

  • IP address

  • Device type, OS, browser

  • Pages viewed, session duration, timestamps

  • Referral sources

  • Imprecise location (based on IP)

C. Service-Related Data

  • Support requests

  • User interaction history

  • Preferences and settings

D. Sensitive Data

We do not collect sensitive data (e.g., health data) on our general website.
Psychological session data is processed separately under strict clinical confidentiality rules and is not part of this Privacy Policy.

3. Cookies & Tracking Technologies (ePrivacy Required Section)

We use cookies and similar technologies to operate our website.

Types of Cookies

  • Strictly Necessary Cookies – required for the site to function

  • Analytics Cookies – measure traffic and performance (e.g., Google Analytics)

  • Marketing Cookies – only if explicitly used (optional)

Cookie Consent

We only use non-essential cookies based on your explicit consent, collected via our cookie banner.
You can withdraw or change consent at any time using the “Cookie Settings” link.

4. Legal Bases for Processing (GDPR Article 6)

We only process Personal Data when a valid legal basis applies:

A. Contractual Necessity

To provide or prepare the Services you request:

  • Responding to inquiries

  • Managing communication

  • Preparing demos or proposals

B. Consent

For:

  • Newsletters

  • Marketing communications

  • Analytics cookies

You may withdraw consent at any time.

C. Legitimate Interests

For:

  • Website performance and analytics

  • Security monitoring

  • Fraud prevention

  • Improving the Services

We always balance these interests against your rights.

D. Legal Obligation

To comply with:

  • Tax requirements

  • Accounting rules

  • Legal or regulatory obligations

5. How We Use Your Personal Data

We use your data to:

  • Respond to your messages and inquiries

  • Provide and improve our Services

  • Maintain website security

  • Send newsletters or updates (with consent)

  • Analyze traffic and usage patterns

  • Comply with legal requirements

6. Sharing Your Personal Data (Recipients)

We do not sell your Personal Data.

We share it only with trusted Sub-Processors who operate under written agreements aligned with GDPR:

  • Cloud Hosting Providers (e.g., AWS or similar)

  • Analytics Tools (e.g., Google Analytics; anonymized where possible)

  • Email & CRM Platforms (e.g., Mailchimp, HubSpot)

  • Professional Advisors (legal, financial, auditors)

International Transfers

If data is transferred outside the EEA, we use approved safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Supplemental security measures

7. Data Security (GDPR Article 32)

We implement technical and organizational measures such as:

  • Encryption in transit and at rest

  • Access controls and authentication

  • Staff confidentiality agreements

  • Secure server infrastructure

  • Continuous monitoring and vulnerability mitigation

  • Periodic audits

No system can guarantee perfect security, but we follow industry best practices.

8. Data Retention

We store Personal Data only as long as necessary for the purposes described:

  • Service & Account Data: Duration of relationship + 5 years

  • Marketing Data: Until consent is withdrawn (deletion within 30 days)

  • Technical Logs: Retained for 12 months, then anonymized or deleted

  • Support/Communication Data: Up to 5 years for compliance

When data is no longer required, it is securely deleted or anonymized.

9. Your GDPR Rights

You have the following rights:

  • Access your data

  • Rectify inaccurate information

  • Erase your data (“Right to be Forgotten”)

  • Restrict processing

  • Object to processing based on legitimate interest or direct marketing

  • Data Portability (receive your data in a readable format)

  • Withdraw Consent at any time

How to Exercise Your Rights

Contact: hola@terapixonline.com

We will respond within 1 month, extendable by another 2 months for complex cases (you will be informed).

Right to Lodge a Complaint

You have the right to lodge a complaint with your local Supervisory Authority.
If we appoint an EU Representative, their authority will be the Lead Supervisory Authority.

10. Automated Decision-Making & Profiling

We do not use your Personal Data for:

  • Automated decision-making

  • Decisions that produce legal or significant effects

Any analytics profiling we perform does not have such effects.

11. Children’s Data (GDPR Article 8)

Our Services are not intended for children under 16.
We do not knowingly collect Personal Data from minors.

If we discover such data was collected, we will delete it immediately.

12. Data Breach Notification (GDPR Articles 33–34)

In case of a Personal Data breach:

  • We will notify the Supervisory Authority within 72 hours, when required

  • We will notify affected individuals if the breach poses a high risk to their rights and freedoms

13. Changes to This Privacy Policy

We may update this policy from time to time.
When we do, we will update the “Last Updated” date at the top and, when appropriate, provide notice by email or on our website.

14. Contact Us

If you have questions about this Privacy Policy, please contact:
📧 hola@terapixonline.com