Terms and Conditions
1. Terms and Conditions
The following are the terms and conditions (the “Agreement”) for access to and use of our online platform by any person (“User,” “Client,” or “You”), through which counseling, guidance, professional advice, and other information may be provided (collectively referred to as the “Platform”). The Platform may be provided or accessed through multiple websites, devices, applications, platforms, and other means, whether owned and/or operated by us or by third parties, including, but not limited to, the website terapixonline.com.
Notwithstanding the above, the Platform may be used, among other things, to facilitate (a) personalized advice and information provided specifically to the User, and (b) general information and content that is publicly available and not personally provided to the User.
By accessing or using the Platform, or by clicking a button or checking a box indicating that you have read and agree to the terms of use, you are accepting this Agreement. You must read this Agreement carefully before using the Platform. If the User does not agree to be bound by any term of this Agreement, the User should not access the Platform.
When the terms “We,” “Us,” “Our,” or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the Company), its affiliated companies, and the shareholders, directors, employees, consultants, contractors, subcontractors, agents, advisors, and successors of such companies.
2. Providers and Emotional Support Services
The Platform allows the User to communicate with a provider, therapist, consultant, professional, expert, coach, advisor, or other person (collectively referred to as a “Provider”) for the purpose of obtaining advice, information, or other support, benefit, or service (collectively, “Emotional Support Services”).
Providers are not our employees, agents, or representatives. Furthermore, we assume no responsibility for any act, omission, or usage of any Provider. We make no representations or warranties about the willingness or ability of a Provider to provide advice, nor regarding whether the User will find the Emotional Support Services relevant, useful, correct, satisfactory, or suitable for their needs.
We do not control the quality of services provided by the Provider or determine whether a Provider is qualified to provide any specific service or is correctly categorized or appropriately matched with the User. The User’s relationship with the Emotional Support Services is strictly with the Provider. We are not involved in the actual content of that relationship or any part of the Emotional Support Services, and we do not endorse or participate in any of the Emotional Support Services.
If the User makes a payment through the Platform, this payment is made to the Provider of the Emotional Support Services. We may charge the advisor by taking a portion of this payment for the use and operation of the Platform (“Platform Usage Fees”). However, this shall not be construed as Us providing any services or advice. The fee for using the Platform is paid by the Provider, not the User.
3. Use of the Platform
The User agrees, confirms, and acknowledges that although the Provider may provide Emotional Support Services through the Platform, we cannot assess whether the Provider, Emotional Support Services, or the Platform is appropriate or suitable for the User’s needs. THE PLATFORM DOES NOT INCLUDE THE PROVISION OF MEDICAL SERVICES, MENTAL HEALTH SERVICES, OR OTHER PROFESSIONAL SERVICES PROVIDED BY US. Our role is strictly limited to facilitating communication between the User and the Provider.
The Emotional Support Services are not a full substitute for an in-person examination and/or session conducted by a licensed and qualified professional. The User should never rely on or make health or well-being decisions primarily based on information provided as part of the Counseling Services, and we strongly recommend seeking advice by scheduling an in-person appointment with a licensed and qualified professional.
THE PLATFORM IS NOT INTENDED TO MAKE DIAGNOSES, INCLUDING INFORMATION ABOUT WHICH MEDICATIONS OR TREATMENTS MAY BE APPROPRIATE FOR THE USER, AND THE USER SHOULD DISREGARD ANY SUCH RECOMMENDATIONS IF MADE BY THE PLATFORM.
IF YOU ARE THINKING ABOUT SUICIDE OR CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOURSELF OR OTHERS, OR IF YOU FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN DANGER, OR IF YOU HAVE A MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL EMERGENCY SERVICES (911 IN THE UNITED STATES) AND NOTIFY THE RELEVANT AUTHORITIES. THE PLATFORM IS NOT INTENDED FOR USE IN ANY OF THE ABOVE CASES.
BY ACCEPTING THIS AGREEMENT, YOU ALSO AGREE TO THE TERMS OF THE PLATFORM’S PRIVACY NOTICE. THE PRIVACY NOTICE IS INCORPORATED INTO AND CONSIDERED PART OF THIS AGREEMENT.
4. Disclaimer of Warranty and Limitation of Liability
THE USER ACKNOWLEDGES, CONFIRMS, AND AGREES THAT THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT ANY WARRANTY OF ANY KIND, INCLUDING (BUT NOT LIMITED TO) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT GUARANTEE THE PLATFORM WILL BE SAFE, SECURE, OR ERROR-FREE, OR THAT IT WILL FUNCTION WITHOUT DELAYS, INTERRUPTIONS, OR IMPERFECTIONS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL LIABILITY FOR ANY DAMAGES, LOSSES, OR EXPENSES, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE PLATFORM OR EMOTIONAL SUPPORT SERVICES.
5. Your Account, Representations, Conduct, and Commitments
You hereby confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and are legally able to enter into a binding contract. If you are accessing the Platform on behalf of a minor, you affirm that you are their parent or legal guardian and consent to the minor’s use of the Platform under your supervision.
You confirm that all information you provided during registration is accurate, current, and complete. You agree and commit not to: disrupt or interfere with the security or use of the Platform; abuse, harass, stalk, threaten, or otherwise violate the legal rights of any other user or Provider; use the Platform for any fraudulent or unlawful purpose; impersonate another person or misrepresent your affiliation with any person or entity; or reverse engineer, disassemble, or attempt to derive the source code of the Platform.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account. If you believe your account has been compromised or misused, you agree to contact us immediately.
6. Payments and Refund Policy
All payments for Emotional Support Services are made directly through the Platform. The total amount charged will include Platform Usage Fees and may include applicable taxes, depending on the jurisdiction.
Refunds are not automatic and may be requested by contacting our support team. Refunds are issued at our sole discretion and may be denied if we determine that the services were delivered as agreed. If you have concerns about a charge, you must notify us in writing within 30 days of the charge; otherwise you waive any claim related to the disputed charge.
7. Modifications to the Agreement
We may update or modify this Agreement from time to time. Any changes will be effective immediately upon being posted on the Platform unless otherwise specified. Your continued use of the Platform after the posting of the updated Agreement constitutes your acceptance of the changes.
8. Intellectual Property Rights
All content and materials available on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video, software, and other materials, are the property of Terapix or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for your personal, non-commercial use only, and in accordance with this Agreement.
9. Termination
We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, for conduct that we believe violates this Agreement, is harmful to other users or Providers, or for any other reason at our sole discretion. You may stop using the Platform at any time.
10. Applicable Law and Jurisdiction
This Agreement shall be governed and interpreted in accordance with the laws of the State of Massachusetts, United States, without regard to its conflict of laws provisions. Any legal action or proceeding related to the Platform or this Agreement shall be brought exclusively in the courts located in Boston, Massachusetts, and you consent to the jurisdiction of such courts.